Faq

Yes, provided that the product can be adjusted and / or sizes and finishes, Alutec will be willing to accept special orders. However, they are logically subject to minimum quantitues and/or special prices. We beg you to ask about it without compromise.

Alutec only recommends to clean products with a cloth dampened with water and to dry surfaces subsequently. We do not recommend chemicals and / or abrasives products although they can be recommended for this use commercially.

All Alutec products are made with quality Spanish materials with friendly processes humane being and the evironment.

If the material arrives in bad conditions (presumably for reasons of transport) you should promptly inform Alutec and write the incidence on the delivery note.

Against any damage, alien to the use and / or expired warranty, Alutec can take care of repairs prior acceptance of budget.

Alutec agrees to provide spare parts all references until after 5 years of discontinuity.

We should note that the colors and / or finishes and / or details that are visible on the web, mainly in photographic base, may suffer changes from reality digitally reasons. Alutec recommends to check all colours with their corresponding RAL and / or to validate with a physical sample before placing an order if color ir critical.

Alutec products are covered by a year warranty from the date of purchase and covers all kinds of problems as long as they are caused by manufacturing errors.

Event of any incident, will be the Alutec technical department who by physical piece (no picture) in the first instance will determine the possible causes of the damage suffered and its possible solution.

Alutec incorporates finished made manually. For this reason the pieces are unique and may differ one of other.

The industrial varnish finished of our steel models is intended for creating carefree environments and casual. The spirit of this language is based on the creation of spaces arising from elements that simulate being without context, such as parts stemmed from industries and / or other spaces.
Thus the products, just as manufactured, with impurities and / or alterations suffered during the process, scratches, stains, rust, dents, etc, are directly treated with polyester varnish to protect and guarantee, as like any other Alutec product, maintenance and durability.
It should be understood - and accept- that such finishese could show, for the reasons described above, some superficial and structural irregularities. They are sole products that may differ from each other. We encourage you to please take this into account to avoid misunderstandings.

On those occasions where, facing an incident and / or other problem, there is no agreement between the parties and any kinf of complaint is processed through the courts, the customer agrees to submit the case to the courts of Barcelona.